Homes by Sophihe

Contact us

Homes by Sophie Ltd
5 Dartmouth Place,
LONDON
W4 2RH

Telephone: 020 8797 9988

Email: sophie@homesbysophie.co.uk

Request a Valuation

Your Explicit Consent

You must be 18 years or older to register for our property matching service through this website ("Service").

From time to time we will send you information about properties that we feel may be of interest to you and/or provide you with information about our valuation services.

If you would like to receive information from us, please indicate this by selecting the appropriate box(es) below:

Our Privacy Policy and Notice describes how we use your data, who we might share it with and what rights you have.

How to make a complaint

We appreciate that despite our efforts, sometimes things go wrong. We rely on feedback from our customers and clients to try to put things right, and we aim to do this quickly and efficiently.

If you are in the unhappy position of not being satisfied by our service, we have a complaint procedure to enable us to try and put things right.

The procedure is:-

  • If you are unable to resolve the matter with the negotiator, please write to the manager. You will receive an acknowledgement within three working days of receipt and an investigation will commence. A formal written outcome of the investigation will be sent to you within 14 days.
  • If you remain dissatisfied please write to the Managing Director of Homes By Sophie Ltd and the same time limits will apply. Following the MD's investigation, a written statement expressing Homes By Sophie's final view will be sent to you and will include any offer made.
  • This letter will confirm your entitlement, if dissatisfied to refer the matter to The Property Redress Scheme (PRS) www.theprs.co.uk within six months for a review. The Property Redress Scheme will only deal with complaints made by consumers who have completed our complaints procedure.